Welcome to Crypto Concierge VIP Training
This interactive simulation walks you through the complete admin workflow — from clocking in to handling bookings, payments, and client communications. Complete all 13 modules to understand how we operate at the highest level of luxury service.
The simulation runs entirely in your browser. You'll be guided through each step with narration, animated walkthroughs, and real admin interface previews. No login or account required.
Training Manual — All 13 Modules
Start your shift by clocking in, then sign in to the admin portal.
Spot, claim and prioritise urgent client requests from the queue.
Review client history, account balance, and saved preferences before contact.
Use the AI concierge to greet and assist clients while you supervise.
Use the filter bar to find the right partner — search by keyword, country, and service category.
Send briefs to partners, compare all quotes side by side, and select the best.
Build the client message from the partner quote — never revealing the partner cost.
Set your price above partner cost and understand your margin.
Accept payment via Stripe card, NowPayments crypto, or account credit.
Send booking confirmation email and notify the partner to proceed.
Offer add-ons, schedule post-service follow-up, and request a review.
Handle complaints, issue goodwill credits, and run the compliance checklist.
Submit handover notes, review the daily report, escalate if needed, and clock out.
Core Rules Every Staff Member Must Know
Always check the Client Preferences tab before contacting any client — review favourite services, destinations, hotels, aircraft, dietary requirements, and VIP notes.
Never reveal the partner cost to the client. Your quote to the client must always be higher than what the partner charges us.
Always use the Partner Directory to find the best-matched partner before sending a brief — filter by keyword, country, and service category.
Urgent requests (marked red) must be claimed and actioned within 15 minutes of appearing in the queue.
All booking confirmations must be sent to the client and the partner within 30 minutes of payment being received.
Any complaint or service failure must be escalated to the founder immediately — do not attempt to resolve alone.
Crypto Concierge VIP · Confidential Staff Training Material