Privacy & Cookie Policy
Last updated: July 2026
1. Introduction
Crypto Concierge VIP ("we", "us", "our") is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you use our platform and services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We collect the following categories of personal data: Identity data (name, username, date of birth); Contact data (email address, phone number, postal address); Financial data (cryptocurrency wallet addresses, transaction history); Technical data (IP address, browser type, device information, cookies); Usage data (how you use our platform and services); Preference data (your lifestyle preferences, service history, and concierge request history).
3. How We Use Your Data
We use your personal data to: Provide and manage your membership and concierge services; Process cryptocurrency payments and transactions; Communicate with you about your requests and account; Personalise your experience and improve our Hybrid AI recommendations; Send you relevant updates, offers, and service notifications (with your consent); Comply with legal obligations and prevent fraud.
4. Legal Basis for Processing
We process your data on the following legal bases: Contract performance — to deliver the services you have subscribed to; Legitimate interests — to improve our services and prevent fraud; Legal obligation — to comply with applicable laws and regulations; Consent — for marketing communications and non-essential cookies.
5. Data Sharing
We share your data only with: Vetted service providers necessary to fulfil your concierge requests; Payment processors for cryptocurrency transactions; Technology partners who help us operate our platform (under strict data processing agreements); Regulatory authorities when required by law. We never sell your personal data to third parties.
6. Cookies Policy
We use the following types of cookies: Essential cookies — required for the platform to function (cannot be disabled); Analytics cookies — help us understand how members use our platform (opt-in); Preference cookies — remember your settings and preferences (opt-in); Marketing cookies — used to show relevant content (opt-in). You can manage your cookie preferences through our cookie consent banner or your browser settings.
7. Data Retention
We retain your personal data for as long as your membership is active and for 7 years thereafter to comply with legal and tax obligations. Transaction records are retained for 10 years. You may request deletion of your data at any time, subject to our legal retention obligations.
8. Your Rights
Under UK GDPR, you have the right to: Access your personal data; Correct inaccurate data; Request deletion of your data ("right to be forgotten"); Restrict or object to processing; Data portability; Withdraw consent at any time. To exercise any of these rights, contact us at [email protected].
9. International Transfers
Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
10. Security
We implement military-grade security measures including end-to-end encryption, multi-factor authentication, and regular security audits to protect your personal data. In the event of a data breach that poses a risk to your rights, we will notify you and the ICO within 72 hours.
11. Delete Your Account
You may request deletion of your account and associated personal data at any time by emailing [email protected] with the subject "Account Deletion Request". We will process your request within 30 days. Note that some data may be retained for legal compliance purposes as outlined in Section 7.
12. Contact & Complaints
For privacy-related queries, contact our Data Protection Officer at [email protected]. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.